FAQ

Why do I need a Web Store?

An web store enhances your stores credibility and enables you to showcase your products to large number of online audience.

How INFICommerce helps me to go online?

We help you to sell online. We provide you with almost everything that you need to start a online store. We enable you with

• A open source shopping cart system.

• Profession Web design template.

• Secure hosting platform.

• Payment gateway integration.

You can use your website to showcase your products online and to sell them as well. We will also integrate the payment gate on your website.

Once I have purchased a plan, what to do next?

Once you have purchased a plan, our trained staff will contact you to understand your business needs.

Our expert will answer any question, begin integration works on your shop, follow up with you and discuss the expected timeline for your project.

What is included in the set up cost?

One time set up cost of includes:

• Theme license.

• Integrating an aesthetically pleasant theme as per the business and needs of the client.

• Store configuration including shipping, taxes, categories, adding 15 products with images and description provided by you.

• Configuration of payment gateway.

• On page Search Engine Optimization for 5 pages.

The Setup does not include cost of any customization work done for the merchant’s storefront.

How do I start accepting payment for my Storefront?

We have partnered CCAvenue as the preferred payment gateway provider for our customers. They support Credit Card, Debit Card, and Net Banking payment methods. The payment gateway cost for one year is included in the Turnkey package.

How do I start accepting payment for my Storefront?

We will integrate the CCAvenue payment gateway for our customers. They support Credit Card, Debit Card, and Net Banking payment methods.

Do you offer professional themes?

We offer high quality and aesthetically pleasant themes for your ecommerce website. The well designed themes created by the most popular designers of the world. We will place the themes on Open Source Shopping cart software which is used by tens of thousands stores worldwide to sell online.

We have made ecommerce very simple. Our experts will collaborate with you and select a theme that will reflect your business practices. Your website will be aesthetically superior or at par with best of themes in the world used by most popular stores.

Do you have monthly charges for maintaining the stores?

The stores are maintained at your end, and we don’t levy any recurring charges for maintenance of your online store website. There is a recurring monthly charge only for Web Hosting of your website. You also get Free Email Service along with the Ecommerce Hosting. We can provide custom service on chargeable basis.

Are there any charges for the eCommerce Platform?

No, We use the best open source software and are available free. Tens of thousands of Online Stores run on Open Source Software and the numbers are growing every day.

Are there any limitations?

Your store will run on feature rich open source platform. The templates that we used have many extended features. But if a particular feature is not available with the theme selected by you then there may be some limitations.

Further the package doesn’t include the following:

• Logo Design.

• Any Custom Module Development.

• Change of design once design skin has been finalized.

• Setting up more than 15 products. If more than 15 products will have to be setup by us then additional charges apply. You can however set-up additional products from the back end. Our Support staffs are always available for your help.

• Any installation of Add on Optional module if not already ordered while ordering in the beginning.

• Changes to skin of store Admin Section.

• Any FLASH animation related work. All design is pure html/css only.

• Any scripting work is including which could be required if there are some inter-related data loading on Product detailed page.

• Software upgrades installation service.

We can design Logo for additional charges.

Does the set up includes further upgrades in e-commerce software?

No, the onetime set up fee is for one time store configuration.

Do I have access to FTP?

Yes, you have the complete control.

What rights do I have over the themes that is used?

You can use the themes in you store front.

Which Payment gateway do you use?

We recommend using CCAvenue for payment gateway. Additionally, you can also integrate PayPal if you have international customers.

Are there any limits on number of products and categories?

No, you can upload and sell unlimited products and categories. However, the web space available is limited to the plan selected by you. As your business grows, you can always switch to higher plan.

What do I need to do to upgrade my plan?

You can scale up your hosting package as and when you have more such requirement.

Can I also install a blog?

Yes, you can install a word press blog on a sub-domain. If you want us to install the blog we shall be happy to assist. Please contact us for custom quote.

Which Payment gateway do you use?

We recommend using CCAvenue for payment gateway. Additionally, you can also integrate PayPal if you have international customers.

Are there any limits on number of products and categories?

No, you can upload and sell unlimited products and categories. However, the web space available is limited to the plan selected by you. As your business grows, you can always switch to higher plan.

What do I need to do to upgrade my plan?

You can scale up your hosting package as and when you have more such requirement.

Can I also install a blog?

Yes, you can install a word press blog on a sub-domain. If you want us to install the blog we shall be happy to assist. Please contact us for custom quote.

What if I mess up my store? Will you provide support for fixing?

Yes, in case you get mess up, we will fix up the store for you. This is a paid service and there may be some limitations. Please contact us for custom quote.

I have my customer base in India, Why should I host my website with INFICommerce & SearchMyDomain?

You get the option to host your website in INDIA, US or UK. Depending on your customer base you should select the place of your Web Hosting.

If your customer base is in India then you should select India Hosting. The advantages of Hosting in India are:

LOWEST POSSIBLE LATENCY

Since the world class servers are located in India, the latency while accessing FTP etc see very fast speed compared to overseas hosted websites.

LOCALIZED SERVICE AND SUPPORT

We provide exceptional service and localized support to our clients in Asia including India, we have set up our support centre in India. Our highly courteous support team works really hard to help you whenever you need them.

SEO ADVANTAGE

The data if you are building your site for Asia or India, you site would load very fast. You get better ranking when you site is hosted locally.

Do you provide Backup?

Normally an E-Commerce website needs an admin to take backup of e-commerce websites . All our websites are  backed up every 5 days. You don’t need to pay extra for backups. We specializes in putting a smile on our clients faces.

Are there any restriction on selling anything online?

You can only sell legally permitted items on your Storefront. Further, you can’t sell Drugs, Fire arms, Pornography or any other pirated or illegal product/services on your storefront.

Does the package also include Search Engine Optimization of the Website?

The set-up cost includes onetime ON Page SEO for upto 10 pages which will help to bring traffic to your website. Further, we will create a XML sitemap and submit the same with major Search Engines including Google, Yahoo, Bing and AOL so that you can get the best result. We don’t believe in building websites but building business.

We also offer great PPC Advertising for fixed monthly fees. Please refer to PPC Advertising Plans.

Do you have any additional transaction fees?

No, we don’t take any transaction fee. The only transaction charges you pay are to the merchant whose services you use to avail credit card acceptance facility on your website.

Do I need a SSL Certificate?

Yes, SSL is offered free of cost will all the plans.

I already own a domain name. Can I use my existing domain to build my online store?

Yes, you can do it. We will help you in setting up the store in your existing domain.

Where to find more information or call to sort out queries I have in mind related to your services?

You can always call us at 09874817505 anytime and let us know your queries. Our tech support executives and Sales Professionals will be more than happy to assist you. You can also send email to ambitionsolutions@yahoo.com.

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